Shipping policy

1. Shipment Processing Time

  • All orders are processed within 1-2 business days.

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Delivery: 3 to 5 business days.

  • Express Delivery (if available): 1 to 2 business days.

  • Note: Delivery delays can occasionally occur due to weather conditions or courier service issues.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email or SMS once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Cash on Delivery (COD)

We offer Cash on Delivery for your convenience. Please ensure that the correct amount is ready at the time of delivery.

  • Important: Multiple refusals of COD orders may result in your account being blacklisted for future purchases.

5. Damages

Orveena is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Pro Tip: Please save all packaging materials and damaged goods before filing a claim. We also recommend making an unboxing video for proof.

6. Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect address.

 

Contact Us

If you have any questions about our Shipping Policy, please contact us:

  • WhatsApp: [Your Phone Number]

  • Email: orveenanew86@gmail.com